Who Invented Consultants?
02/07/2009 - "Who Invented Consultants?" by Donal Carroll
 
 
Opening dialogue with consultant:
Consultant: What's it like working here?
Staff: Terrible, demoralising, nobody listens, we're not valued.
Consultant: Anything else?
Staff: Yes, they repainted the canteen last year and didn't consult us.
Consultant: So what do you need... greater influence, more power...?
Staff: No, we need a consultant to tell them how bad it is.

Now how did these staff learn to be so helpless?
This is fuel for the old question of who invented consultants. These people who 'need' them? That residual blamebox, 'management'? Or everybody at work who succumbs to the idea that having created their own 'unique' problems, they can't solve them. Well try harder. Or everyone pays to the tune of
 
 
 
 

Visitors' Comments on this Post

18/07/2009 Comment posted by creativedifference
Agree about the dependency culture. Often see it result from didactic or paternalistic management, that squashes initiative for the sake of standards or quality control. Breaking through the mental barriers created by stodgy old hierarchies is the real role for consultants - learning approach, promote distributed leadership, ask those in power hard questions... biting the hand that feeds you...

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