Opening dialogue with consultant:
Consultant: What's it like working here?
Staff: Terrible, demoralising, nobody listens, we're not valued.
Consultant: Anything else?
Staff: Yes, they repainted the canteen last year and didn't consult us.
Consultant: So what do you need... greater influence, more power...?
Staff: No, we need a consultant to tell them how bad it is.

Now how did these staff learn to be so helpless?
This is fuel for the old question of who invented consultants. These people who 'need' them? That residual blamebox, 'management'? Or everybody at work who succumbs to the idea that having created their own 'unique' problems, they can't solve them. Well try harder. Or everyone pays to the tune of